Unhappy Customer and disappointing customer service

Recently logged a query with Telkom trying to get an understanding of why I was charged an Additional R274 on my billing account. To be informed of a “Decline Fee” because my debit order “returned” however, my debit date with Telkom is the last day of the month (varying between 30th and 31st) however I have been paying my account on the 25th for the last 12 months to say the least (POP Available on request). I have not paid my April account(which will interrupt my connectivity) due to the lack of understanding why my account is being billed while on a Roller Coaster (1 month way too high & 1 month normal agreed debit amount). I Received a Call today briefly stating that if I make a payment it should be 10 days prior to debit date as this is in the T&C, I asked the agent “so this is one of the fine prints that’s not explained to the customer?” Confidently she answers “Yes” so I confirm “You’re saying yes to hiding this” she then admits to “not hearing me” which simply explains to me that “I am only calling because it’s part of my job”

So quite frankly this says to me as a customer “**** You! We don’t need you!” Which is rather disappointing due to the fact that I do not have any other problems with Telkom being my service provider.

This is my cry for a Refund for at least the Last 3 months (being February, March & R274 less on my April billing)