Unhappy Customer and disappointed at the level of client comes first

I have always had contracts with Telkom been over 7years now,trouble started on the 18th March 2022. Due to a recent Contract I took up at Telkom store Alex mall in January of my IPhone 13 Pro the 1st Payment due was on the 28 th Feb 22(which was supposed to be R749 for the 13 pro &R295 for insurance and. R199 for the Data contract I’vealways had for 2years now) Telkom only deducted R700 on the 28th Feb(which I enquired about but no feedback was received)

I then took up a 2nd contract for my partner at Incredible connections via Telkom in February 1st Payment due is the 30th March 2022 amount R829 for the IPhone 13 Pro Max.

Telkom cut off my Line on the 18th February 2022 in the morning and when I called I was informed it’s for too Non payment,but yet they deducted less than what they were supposed to have, then later on they cut of my partner’s line (which the payment is only due on the 30th March,and this has negatively impacted on his business as he lost out on clients.

I called in and Also made an EFT of R700 yesterday and Nelisiwe Cele I spoke to and assisted me so well promised me that my account will be reinstated this morning as I send her POP And she forward it to the collection department but it was still not,I communicated with her via email but she still hasn’t responded.I then called this morning and Spoke to JuniorMokwane who was also of so much help and also promised to escalate the matter in order for my account to be reinstated but when I also try to communicate with him via email he is not responding. These 2agents have been more informative than all the other 5agents are spoke to.

My account needs to be reinstated ASAP

The no. In question is ***

And also ***

My name is Makomane Rachel Mabalane contact no.***