Unhappy Customer - ADSL line still not working.

On 25.02.2021 a fault was logged where our internet is not working. The fault was closed on Saturday 27.02.2021 a non working business day as they fixed the error, we proceeded to log another fault on Monday 01.03.2021. Up until this moment Thursday 04.03.2021 no technician was dispatched to our premises. The consultants Princess Sidsi from Telkom keep telling us that we need to reboot our rooter which we have to do 5-6 times a day to get the internet working.

Can Telkom provide us a service as we pay for a service that we do not receive.