Unhappy customer

Good Day Telkom

Correct me if I am wrong with regards to my date.

30.01.2025 I spoke with a lady to cancel my contract with Telkom.

25.02.2025 a deduction by telkom went off my bank account according my knowledge was not suppose to happen unless said otherwise.

03.02.2025 I spoke with a gentleman in accounts department to enquire about the deduction and said that was my last payment and suppose to receive my final data then from March 2025 no deduction will take place as my contract change to prepaid.

04.02.2025 I spoke to a lady from sales said the same thing what the gentleman told me the yesterday I was suppose to receive my final data in February 2025. She put me on hold to enquire by senior or colleague not sure about why I have not received any data then returned back plus minus 5mins being on hold she will get back to me via email as she cannot do outbound calls and until now I have received no feedback.

05.02.2025 I spoke with Jadon Jamrone unsure about the surname apologies on that he works in the accounts department and said it's a sales department issue requested to speak with a supervisor or management he cannot transfer me to management therefore transferred me to sales and can request to speak with a supervisor or manager just to find out he transferred me to Fibre sales department who cannot help me nor transfer back to accounts or sales department. The person said I should call the 081 180 again.

Until now my query has not been resolved clearly helping your customers is not a priority at Telkom nothing gets resolved no one at Telkom can explain why I have not received my data for February 2025 nor explain to why I should not receive data for February 2025.

Your service delivery putrid