Unhappy customer

My name is Thuto Matladi and lodged a claim with telkom Insurance late last year and i was requested to send in all the documentation they required to process my claim. I send the documents in december and i made a follow up after 3 weeks and when i called through i was told that they couldnt find the email i send, bear in mind that i send two emails in case i was informed that they could not find my email. I resend the email and i was informed that they will respond back within two working days and im still waiting to date. When you call the contact centre it takes the whole day to get through and when you do get through , you receive one of the worst services i have ever experienced in my life. I would not recommend Telkom insurance to anyone