Unhappy Customer

In January 2020 I complained my contract with Telkom that was instituted by Mondo. Kim from Mondo liased with Telkom and promised me that I will be refunded. The matter was left hanging until I contacted Telkom. I was then told that the refund will be made to my account in February. However, I am still overcharged by Telkom. I have been told today to go make a sim swap and pay for it by Felicia from Telkom because my router has been out of data since the beginning of this month. I am on the verge of reversing my money debited by Telkom. It's a lit of money for no service over and above its nit what I was agreeing on when I took this contract. I need urgent intervention. This is just not on I am a dissatisfied customer who feels exploited and misled by both Telkom and Mondo staff. These two companies do not care about their clients they only want our money they bother to deliver quality services to their customers.