Unhappy customer ***

Dear Telkom,

I am writing to formally raise a concern regarding an unauthorized upgrade to my account that was made by your consultant, Grace Tshisuaka, without my consent.

Despite my repeated attempts to contact your customer service team via phone, I have not received any assistance or resolution. I have been charged R599 for this unauthorized upgrade, which I did not approve or request.

I am requesting the following: 1. Immediate downgrade of my package to the original plan I was on prior to the upgrade. 2. Full waiver/refund of the R599 that was charged for this unauthorized change.

Please treat this matter with urgency and provide confirmation once the issue has been resolved. I expect no further charges related to this upgrade moving forward.