Unhappy customer

I called Telkom mobile customer service on the 03/10/2022 to change my debit order date from the 25th to the last date of the month and was advised by the agent i was speaking to that this was action, to my surprise on the 25/10/2022 i get a debit order notification that Telkom tried to debit my account. I called them again and spoke to Lindani Nxumalo and he informed me that the agent that was assisting did not complete the process in changing me dadinglt order date hence it did not change, he advised me that he will change it himself and upon querying the rejection fee of R202 that will be charged on my account he advised that he has sent my account to the billing team so that they do not apply the charge on my account but if it does get app**** i must call in as soon as i get my invoice and raise a query so that it so removed. After i received my invoice i called the call center again and logged a query on the 3/11/2022(***1) which to this day this query has not been action at all and this rejection feels will be deducted on my account this month end, after so many attempets to get this resolved with no success i called on the 25th which was last Friday and spoke to Thembelihle Mazulu who was not able to pro ide me with any sollution to my problem and after request to speak to a manager she advised me that there was no manager on the floor as all the managers were working from home which i called her out on that informing that that was a lie as the will never been agents on the floor with no management in the office at all knowing this from experience in working in the telecomunication industry for years. Thembelihle offere to request a call back from her manager Jabulile Mathebe who was working from to call me back asap but to this day i have not received a call back no an update just a survey to rate my experience after logging the query with them. I'm utterly disappointed in the customer service from #TelkomSA being a client for 5 years now I'm utterly disappointed in their customer service.