Unhappy customer

On 22 April 2022 I Mrs R Orai took out a 24 month wifi contract out with Telkom...The 1 year everything was fine no problems..but when the 2nd year strike I had various problems debit order problems..I started to pay cash because the debit never go off and then Telkom charged me xtra for debit order failure...My biggest problem is when my contract ended this year 22 April 2024...I know my contract ended and decide to go to a different wifi company...No debit order went off from telkom until on 25th August 2024 a debit order of R1026 went off my bank account from Telkom...I went to the Telkom store in Zevenwacht mall on 31 August 2024 and ask why did they debit my bank account..the consultant told me that I never closed my contract and they send me Data on a month to month basis...But I told her WHY ARE THEY DECIDE WITHOUT MY PERMISSION DECIDE TO SEND ME DATA ON A MONTH TO MONTH BASIS....I never used the data and they can see that I never used their data which they decide to send to me without my permission...Now the consultant told me I must first pay the outstanding balance before they can close my account...My problem is why must I pay for data that I never used which they can see I never used and I never know that they sended me data on a month to month basis...I'm very unhappy with how Telkom operate regarding their services...they never called me once in my 2 year contract...when I go to the shop they can never resolve my problem...I hope you guys can sort this matter...Why must I pay for data that I never used...and Telkom must closed my account with them please...i hope to hear from you soon...Thank you...Mrs Ronel Orai...*** email adress is ***