Unhappy customer

I transfered R70 to my telkom number because I owed R13 I advance an additional R20. I bought Mo'Nice bundle and I received a confirmation sms that my Mo'Nice bundle have been successfully load still have the sms. I called the call centre I spoke to Nonduduzo Cele who told me that I didn't buy any data and I can't buy data using emergency airtime I asked her to escalate the matter since she couldn't help me but she told me that her manager could only assist me if I go buy data because I want to load with insufficient funds. I asked her to file a complain for me she refused. Please review the call for more insight called at 22 February 2020 around 6h40.i bought additional data with emergency airtime. I was treated unfairly and not happy with the service received from telkom please fix this matter.