Unhappy customer!!!

Im unHappy Customer Purchased A HUAWEI NOVA Y12A From TELKOM Branch In FERNDALE,I Purchased The Phone 1st Week Of APRIL ,Within 2-3 Days After I Got The Phone I Received A Call From 1 Of Their insurance Agent Offering Me An Insurance For My Phone Of Which I Agreed To Take It Bcs The 1st Phone That I Took I Didn't Take The Insurance So I Thought by Taking It Will Help Me A Lot,BUT To My Shock The Other Lady Called Me N Told Me That Yes My Phone Was Covered And They've Already DEBITED R85.00 From My Account Which Made Me Unhappy As The 1st INSTALLMENT Was Not Yet THROUGH And It Was During The Month,Thts When I Told The Lady To Cancel It And Do It Again As Per Our Agreement,And I Kept Holding On To My Phone As The Lady Said She Would Go To Her Supervisor For Auth To Do It Again,Coming Back I Was Told It Was fixed And Yes The Debit Order Will Go Through End Of The Month Which Was MAY And Definitely It Went Through,NOW Here Is The PROBLEM THT I'm FACING ,My Phone Screen Is Cracked And I Took The Phone To The SAME BRANCH I BOUGHT AT,1st I Was Not Even Issued With A 3 Months Screen Insurance Protection,I Only Find Out When I Went To Do Inquiries With The Same Lady (SBONGILE)That Helped Me Purchasing A Phone,Then Another Agent Lady From HUAWEI Came Bcs We Believed She Is Clued Up About All This Then EvenShe Asked The Branch Lady If She Issued Me With A Form For 3months Screen Protector,Then She Said She FORGOT To Issue Me With 1.Now The WORST PART WHEN WE DO THE INQUIRIES MY PHONE WAS NOT INSURED BUT THE DEBIT ORDER WENT THROUGH MONTH END OF MAY,Like Now As I Post This Complain My PHONE Is Sitting At The BRANCH FROM Somewhere Around The 5 Of MAY And Now Ive. Een Send From Piller To Post All The Time An Now Shy To Go Fineout What Is The Out Come Bcs U Get To The STORE The MANAGER DOESN'T EVEN GIVE A DAMN TO ASK ME HOW CAN SHE HELP ME AND SOMETIMES THE STAFF IS LAUGHING AT U AS IF U F..N MAD N THEY HAVE THAT AUDACITY TO GOSSIP WITH CUSTOMER AND LAUGH AT THEM AND I EVEN TOLD THEM BCS I CAUGHT THEM RED HANDED,I TRUSTED TELKOM BUT FOR NOW THEIR SERVICE SUCKS TO THE CORE BCS OF *********** STAFF