Unhappy customer

Am currently a Telkom client as I have a cell phone contact with them,I must say I really felt part of family because of the initial world class customer service.Exactly after two years with them I than decided to add a notebook for my school work.worst decision ever,I've had not wait for a month a week's just to successfully complete my application of which am now told there's no stock?is there no system in place for sales orders again inventory.i call daily and weekly just to be told something completely different from the other consultant.i called again for them to cancel the order/application seeing that I cannot do my school work waiting for something no one knows when they will have stock,I was again told an email will be sent to the initial consultant.why the run around?I was not even offered an alternative since there might be stock shortages,that's what I would have done as a sales consultant.