Unhappy customer

I Mokiritlane Ally Makubung i bought a phone in January 1999 at Telkom Greenstone and is still under warranty. In same year 1999 the phone was working nicely but it had a problem with charging point. I took it to Telkom store, Telkom store advice me to take it to HUAWEI Customer service center-melrose arch. their contact number ***). they have never called me until i go to them this year to ask them why they are taking long they advice it was water damage they cant fix it i need to pay R2240.21. how can i pay something that i didn't damage because when i take it to them the phone was working nicely the only problem it was charging point. To me if it they say its water damage they damaged the phone at their store because when i took it there it was working-nicely the only problem was charging point.

Your assistance will be high appreciated because whe i took there it was still under warrant and they refuse to fix it. They still have the phone from 2019 December the 11th till now. Service request Number:SR*** Maintenance No: RN*** DEVICE SN: WCY4C18A***6

Please assist

Regards Mokiritalne Ngwato Ali Makubung *** *** *** ***