Unhappy Customer

Good day.

To whom this may concern,

Today I received news that my account account has been suspended due to being in access of amount of around R1500. This has come as a terrible surprise to me as all my monthly payments are up to date and successfully debited.

I contacted your support centre and was put through to your billing department to query this as I find this very unacceptable as well as unprofessional especially due to the fact that this was non of my doing but rather the negligence and a mistake by either the salesperson whom had switched my account over from an ADSL line to that of a Fibre line instead, by not notifying your accounts/billing department or by the negligence of your accounts department for failing to update my profile and charging me for a line(ADSL) that I was no longer using. Furthermore, I am especially appalled at the lack of customer care received as I was continually apologized to but told that unfortunately I now have to pay this outstanding amount, of which I had no doing or cause off. This is rather upsetting as I as the customer now have to pay for the negligence of a telkom staff member who did not do their job and I have to sit with the inconvenience thereof.

This is completely unacceptable and I will be requesting all calls regarding this matter. This is inconvenience has been caused by a telkom staff member and I as a customer have to pay the price.

Regards Evandro Groeneveldt