Unhappy Customer

I went to the Telkom store in Springs on Saturday to give my broken router in, but I was told by the lady that their systems are off. She gave me the option to buy the router cash and she'll be able to assist me that way. I've opted to buy a new one since my router haven't been working since 11/02/2019, fault reference no. ********** 8. Please advise what will happen now, because I was given a reference no. (234ATK150219) by one of the Open Serve guys to prove that there was a problem with my router.