Unhappy customer

I’m really tired of Telkom taking and taking from us yet not giving in September 2018 I made an eft which reflected kept calling day in day out and my services were still not connected for 20 days nobody was assisting me nothing , was promised I’ll be reimbursed for those 20 days and still didn’t get anything , they stopped debting me , I paid manually as advised by the agents there that if you pay manually your payment will reflect in 24 hours which it did , now I’m charged an extra R202.70 debit order rejection as nobody advised me that if you pay less than 10 days to your debit order date you will be reliable for that fee which none of the agents advised me on all they said if you paid manually your payment will reflect in the next 24 hours which is what I did and I dispute the amount they gave me , and I was speaking to Neo today kept me of hold for a long time , didn’t want to help me at all I must say the service at Telkom truly sucks I can’t wait for my contract to end with them I’m really not a happy customer and I still don’t understand the debit order amount given very much upset I hope this is taken into consideration