Unhappy Customer

To whom it may concern I received your WCDMA instrument on the 01-11-2018. since i have received the instrument i have had no joy what so ever the phone does not go to sleep hence i have to charge the battery 2 times a day due to the battery discharging very fast.The problem has now escalated to another level the phone is not receiving calls and i cannot phone out.i have logged three faults already with 3 reference numbers each agent promised me that they would sort out the problem out promptly i have heard nothing until now.I approached open serve in ladysmith to find out if they could help me a very kind Mr Pradeep Datadin the operations manager assisted me in checking the device. I will now share the email Mr Pradeep Datadin sent to the Accelerate project on my behalf on the 10-01-2019.

Good afternoon

The above client has visited my office with the WCDMA instrument to have it checked

The instrument does not "sleep" hence the battery goes flat very quickly. I have attempted to change the display settings without any success. I also performed a reset which did not help

The clients contact number is : ********** 213

Regards

Pradeep Datadin Operations Manager Ladysmith / Dundee / Bergville / Winterton Tel: ********** 691 / ********** 731 / ********** 573 Cell: ********** 373

Open Serve

Please can this matter be resolved as soon as possible

Thank you.