unhappy customer

I have a contract with Telekom,it's been 2yrs, so I went into the store, at there N1 city branch CPT, the staff there were very helpful. They helped me to cancel my contract. On the 18 September I got a call from there cancellation department, from a lady (Zipho Mkhonza),she was kind enough to inform me that if I cancel my contract I would have to pay a R4000 rand penalty, because I was a laptop and not a phone, laptop 36 month contract. I said fine in that case I would rather keep the contract open and finish the contract. I did tell her how disappointed I was that the store never picked it up and that it would have cost me a lot of money ,because of there negligence. Zipho said that because of there mistake( Telekom), that I would get 5gig any time Data, for the duration of the contract, she said it would have be activated with in 24hrs...I'm still waiting. I send here manager(so I was told ) Also Mathew a email complaining about this, she rep**** and said that Zipho did active the airtime, but there was glitch in the system. that was the last I heard of them. I make sure that there money is in account every month. how would they feel if there was a glitch with my account, and they could not get there money.