Unhappy customer

Hi Themba here, I’m very unhappy about the service we getting from telkom. I have a contract with them D-link Telkom Wi-Fi data contract and it has been very slow from the start of a contract I thought maybe it might be Network problems and its been over a year dealing with this problem and I kept on call them for assistance but as always no assistance current problem right now its been 3 weeks with no internet and when we phone them they always sending a technician 3weeks we’ve been waiting, even 1 consultant said we should Google our way out of this situation. Maybe they should Compensate me for 3weeks without internet and even now still no internet I have to buy data but Im paying for it