Unhappy customer

I changed banks and because it was already late to change debit order details with Telkom, I opted to pay my monthly subscription on the 24th of February 2018.

As per my statement from telkom my billing date is the 1st of every month, my debit order date is the 26th. So, I made payment before my debit order date. To my surprise my March debit order went through as normal and now in April I was liable to pay a rejection fee of R200. 49 because my debit order didn't go through in February.

I feel Telkom is unfair because my bill was paid on time, also why did it take 2 month for them to charge me. I called in February, I should have been advised of this but I was not.

I am very disappointed at the service I received at the call center and even worse at the telkom stores because they always refer you to call 180.

Unhappy client