Unhappy customer

Good day My name is Mernick Kinghorn,id ********** 097084. Landline ********** 353 and cell ********** 609. I reside in 15 Gardenia drive,Fairbridge heights,Uitenhage EC.

I moved my land line to a new residence and ever since then I have been running my mweb router on guest because my internet is "waiting for trigger" for the last month or more. I have spent over R200 in airtime phoning telkom to no avail. Mweb said i must speak to telkom for "authorisation on my adsl line" which telkom at The Bridge Port Elizabeth did not understand whatsoever. I drove 40min to The Bridge Telkom to ask them in person for authorisation or trigger on my line but they sent me home promising that the problem has been resolved. It was not. So I phoned Telkom once again and after 45min the lady on the phone said my line needs to be activated by the sales department,which enfuriates me because I was by them in person just to be sent home. While on hold by the sales department my airtime ran out and phoning them just to wait in a queue for another 50min is crazy. My internet is running 0.1mbs download speed currently and im paying for a 2meg line. I keep wasting my time and money on a service provider that is not providing me any service. Please if someone can just activate my line ********** 353,before all this frustration leads to me cancelling my contracts with Telkom and Mweb I would be greatful.

sincerely yours