Unhappy Customer!

Our company has been using Telkom for several years now and we have been truly good clients for them.

We moved to a new premises two months ago where we have asked Telkom to move the following lines for us:

********** - ADSL ********** ********** ********** **********

I have been phoning them every single day, speaking to a different consultant everyday. I only heard TODAY that the order was only done on the 18th of DECEMBER although I have been contacting them since NOVEMBER. They said that a technician was scheduled to come and move the lines on 21 December. During the day when they did not show, we phoned them again only to be told by the consultant that they will quickly phone the technician to find out where he is, after being on hold for over half an hour we were told that he will not be able to make it due to the work load being to much in our area.

Upon phoning them again, another consultant told me that the scheduled date is 29 December. Phoning them today to find out when the technician will be coming out, this consultant told me that there has never been an scheduled date for our two orders.

Which meant that each consultant I have been speaking to for the past two months has been LYING to me. LYING to one of their clients! I just find that truly insulting how they can treat one of their clients like that.

I am truly out of options about what to do.

I have already contacted the Consumer Council and NCR about this. I would just like to know where else can an complaint be logged?