Unhappy Customer

I am so sick and tired of Telkom. The only thing they do is just debit your account for no good reason and give me a long list for bank charges. When ever they feel like debiting my account they do and I have given them a specific date to debit. I made a payment today and they tell me I had to make a payment 10 days before the debit order date . I have made a payment and they are still going to debit my account and this is more bank charges on my side. I have had it with telkom. I want you to cancel my account with you immediately. Stop taking money on the wrong dates. You are messing my record.