Unhappy customer

I have a Wifi network at home with Telkom and during one of the stormy days the network stopped working. We immediately reported the matter to Telkom and was told that a technician will come out and sort the matter. It is now 9 days later and I am still sitting with the same issue. No technician ever came to my house sort the issue out, I have spoken to more than 10 different call center agents telling me the same. I am now at a point where I want to close this account and go to another service provider as I am not getting any joy from Telkom and what make this worse is that the agents at the call center don't give a damn about your issues. The lack of respect for customers is just a disgrace to the company. This is my first time buying something from Telkom and would not recommend the network to anyone.