Unhappy Customer

I app**** for a contract an it went into verifications, was assisted by a gentlemen called kuda who literally was the definition of bad customer service he failed to follow up an keep me in the loop this caused me to go to canal walk every night of the week. He then told me he will send me a response Monday, Monday came heard nothing from him I then emailed an got a automated response saying his on leave for the next two weeks. I was so angry I escalated this matter to Elvis the store manager and he promised me a great outcome, then told me to pay R3546.00 upfront to get the contract. Made the payment he an Savannah promised to get back to me an never did, I emailed after email called after call but can never get through cause the phone always just rings, got to the store after the 3rd week and find the store empty with the consults playing around. I was so upset as I was sent from pillor to post. Went off with the consultants an savanna had such a bad attitude speaking to me in such a disrespectful manner and told me to just take the refund. I am absolutely disgusted an appalled by the level of service received by Telkom. Maybe it for the best took the refund as judging by the experience I probably would feel like I am in prison for the duration of the contract.

Kind Regards Unhappy Customer