Unhappy Customer

Hi i logged a call last night for my line and the operator who i spoke to said that there was n problem with ports so i logged a call. i also upgraded to a 10mbps line and the tech said on the system my line peaks at 8mbps but if i do a speed test i got 6.2mbps. So the tech said i must at least get 8mbps but when the technician comes out he said that there is not a 10mbps line but a 4mbps but my speed test says 6 .1 and the operator said that my line peaks on 8 mbps on the system. Can someone please help me