Unhappy customer

Order ADSL service from Telkom online, agent called to confirm the order but never send order confirmation. After calling twice to follow up, they could not see any order referenced to my ID and had to re-do the process. Still have to wait in line for the installation that may take up to 21 working days. As if the delay was the fault of the customer. Absolutely ridiculous, not sure how these guys retain their customers. Who takes 21 days to provide a service, how long will it take to fix a fault? Very unhappy and will never promote Telkom.