Unhappy customer

<p>I have been with telkom since 2015 and I never had a problem. This year I upgraded my contract March and still was happy. April came and passed my account was not debited. I called telkom on 081180 and asked why my account was not debited, I was informed that they did not have my banking details, I gave them. May passed and still nothing was debited, I called again and they told me on the system it shows my account will only be debited end of June for May and June. Month end of June I recieved a statement via email showing that my account is in credit of R68 and I am not owing anything. I noticed again that my account was not debited so I called again and This time they told me my account is overdue. I asked how is that possible and they say when they tried to debit my account on the 30th they did not get funds. I don't understand why they debited on the 30th cause my previous contract was always debited on the 25th and never did I skip one payment. I asked why did they debit so late and she explained that if the 25th falls on a weekend they debit on Monday. They did not debit Monday which was the 26th but they debited late. So now I'm in penalty because of them. I refuse to pay the penalty fee because I don't remember changing my debit order date. I don't mind paying for those two installment but I won't pay the penalty fee of R291. I was honest enough to call telkom and ask them to debit my account but this is what I get.</p>