Unhappy Customer

I am writing to express my dissatisfaction with Telkom. I have app**** to migrate from LTE to fibre on the 20th January 2025, everything was confirmed telephonically and I was advised that a technician will contact me between 7-10 days to setup installation appointment. A week later I contacted Telkom to follow up with them and apparently my application was cancelled - and they failed to inform me until I contacted them. A new application was loaded on the 30th January and I have been following up with them, apparently another application was reissued on the 3rd of February, and been receiving SMSs with different order numbers and been taken from pillar to post, to date - I haven't been contacted by Telkom to update me on the status of my order. I still don't have confirmation of when will my router be installed. Poor customer service.