unhappy costumer... struggling to officially terminate my data contract which is running on month to month.

I've been trying to officially terminate the data contract since January which is currently running on a month to month as the contract period lapsed. i even when to the store in Potchefstroom Mooirivier, where i filled the cancellation forms, when the agent try to cancel , she was unable because somehow my profile is lock at the head office because on the 10 Nov 2019 i tried to upgrade and due to poor service i then decided to stop the whole process before it can be finalized

So the lady took initiative to call the head office to unlock my profile so she cancel the contract , and was told the system is offline.

she then gave me the number: 081180 & 10210 to call, and request for my profile to be released. i have numerously called the number and the phone just rings without no answer. Today 12/02/2020 i decided to try again after losing hope previously. so i called the Potchefstroom branch with the number from the internet and choose option 4. the line was directed to sales department where a lady told me to call the same numbers i've been calling all this time. i explained to her that i tried and still no assistance . She further informed me that there is nothing she can do to help me even after, i've indicated to her that this matter is being pending for far too long now. she just said ' the system is off mem '

these really left me in awe because it seems telkom's system is forever off, however when they bill me, their system is working perfectly fine. i really want this contract terminated because i'm so tired of the ****ty service i'm receiving from this network service provider.