Unhappy cllient! Telkom taking mney from my account after following cancellation process.

Telkom does not know what cancelation means!!

I've cancelled my contract in April 2021. Someone did not do their work, so I had to fill the cancellation process out again, which is unfair. But I have a cancellation reference for April 2021 but still they did not cancell and is still taking money from my account, they said it takes 60 days its been 120 days and stil no joy. I got Rain which cost more or less the same. I work strictly off a budget, so If Telkom takes money I don't have funds to pay Rain which leaves me without internet for the monh. I did not have the graetest experience with Telkom and would not recommend them at all. I requested a refund, hopefully someone will sort this out SOON!!