Unhappy client- Blacklist phone

I called Telkom on the 10/11/2024 at 17:03 to blacklist my ****** phone and sim, only to find out the process was never done,I called again on the 11/11 was told a long story spoke to Jonathan Greyling he assured me the phone was blacklisted and I will receive a sms within 24hrs with the ITC refernce number which I never did. I called for the 3rd day on the 12/11 spoke to someone more capable of doing her job Apiwe and she assisted me finally and provided me with a reference number.

Tekom has the most incapable customer service ever and terrible service to customers, I would not recommend Telkom t o and of my friends or family, Very unsatisfied customer.