Unhappy Client

I'm writing this complaint frustrated, due to Telkom's lack of feedback on a case logged 03/02/2026, I've made numerous phone calls to follow up, told the case is open, I currently have to 2 contracts with Telkom 1 mobile and the othe Fibre,, since last year October debit orders have not been taken,, after changing banking details 25th September 2025 ( date on banking app), also bank acc number was incorrect for the fibre when going to Telkom Branch 10/03/2026 Shadey advised mandate issue on Telkom side not bank, paying debit rejection fees on both contracts and received an email 07/03/2026, that my fibre was also upgraded without permission email received from Lusanda Kabangu and the case no for debit order query is ***2, logged by manager Nikita