Unhappy client as always

I have been trying to get hold of Telkom customer service for the past month with no luck. I would choose my options on the phone and then it would say "we are currently having technical difficulties" How am I supposed to sort out my contract with you? I go to the store and they say I must call customer service. Right now they didn't debit my account for what! I don't know. Next thing they will be adding penalty fees whereas it's their fault that they didn't debit my account.

I can not wait for this contract to end because I have been an unhappy client since I took my contract with Telkom.