Unhappy client

My service was recently suspended due to an alleged outstanding balance of R202. However, I do not understand how this amount has arisen, as have consistently ensured that my payments were made on time. On several occasions where deductions were not automatically processed from my account-despite sufficient funds being available —I took the initiative to make the payments manually to avoid any arrears. I find it concerning that my service has been suspended for an amount that I was not previously made aware of and I’m veryyy disappointed about how this issue was handled, worse i even wrote an email and still did not get any response from you guys