Unhappy Client

I have received a call from a Telkom consultants with regard to my contract that was ending end of Nov according to my knowledge ,he wanted to find out if I would like to extend my contract which I said No , he told me about an offer for a sim contract only which he explained that I will still be getting the same package as I was receiving on my ending contract but without a device for R99 a month , which I agreed to ,5 days letter I received a notification to say that an amount of R156 .??, will be debited on my account, I then immediately called Telkom onthe 05/11 and the consultant I spoke to could not explain to me where the R 56:?? was coming from given the package that I had , I had to hold onthe line for more than 30 Minutes when she was trying to get some sort of explanation/info from her superiors which I felt that she really wanted to assist me but she lacked support from her superiors ,and I asked that they rather terminate the contract with immediate effect to avoid confusion going forward ,which she advised that she will send a request to the retention department to get it terminated, 2 weeks later when I called , my account is still active , I spoke to another consultant who said that she could see where the error was, the contract was loaded incorrectly ,she will quickly fix it and will send me notification which I am still waiting for to date , Today the debit order went through again with the incorrect amount, can I please get someone to please look into this as a matter of urgency !