Unhappy client

Telkom’s customer service is one of the most difficult to get hold of, especially if you’re not using a Telkom mobile number. I had a data contract with Telkom and our 24month contract has elapsed so I assumed I am on a month to month basis since I didn’t cancel the contract. In the month of March the debit order bounced and they cut their services, the following month I was debited for two months plus what I assume is admin fees and I was reconnected and there hasn’t been another missed payment. Today I received a text stating that I owe Telkom R414.64. How they got to this amount beats me and they didn’t even bother with an explanation, mind you my fee is R199. I tried calling 08180 was on hold until I just couldn’t, I tried emailing on their contact us page all in vain. Below is the message from them. Please explain your this and I would like my account closed as I no longer have contractual obligations with you.

“Dear Telkom Mobile Customer. Your balance for account number *** is R414.64 for this month which will be deducted via the monthly debit order.”