UNHAPPY CLIENT

For the past few month, I have been struggling with Telkom to resolve my issue, their consultants and managers are just not helping, I have once wrote complain last year October no reply if you ask to be transferred to Manager always their managers are in the meetings, their service is just pathetic.

yesterday I spoke with SIHLE NTSHALI who was trying to help me but could not explain exactly the nature of why my money collected by a third party not Telkom from account as per my Agreement with them, this is always inconveniencing every month I have to call and do admin for them, this was never explain to me, that if I happen to increase spend limit it will be sent to debt collectors because on sms it does status that increased amount will included on invoice and get collected by Telkom. every month I need to call them to make payment and that inconvenience me I have to be off data and no phones for about 7 day which I rely on these things hence I took a contract with them. I asked Sihle to send me banking details, she **** saying she did meanwhile was done, also asked her to transfer to her Manager and as always she said Takalani Mashaba(her Manager) was in a meeting and she will request her to call me back and she assured me that she will. did she call? obviously NO. what kind of service does TELKOM provides to its client vele if someone can have a query that does not get resolved but promised to offer excellent service. I have asked to speak with many managers there with absolutely no luck

I have been very loyal to Telkom for years now, I have got so many contracts with them even now if this is the service I am getting now i don't know.