DM
Dikeledi M

1 reviews | Active since Sept 2016

13 Sept 2016, 08:29

unhappy client

<p>Good day sir/madam</p> <p>I am an unhappy client of Telkom, I have been badly treated by Telkom wonder Pak and don’t know what to do anymore. I took a cell phone contract with you guys and my phone got damaged last year November I took it back to Telkom wonder park store for repairs and the quoted me R2200 I requested for them to bring my phone back as I wanted to fix it myself. Ever since last year I have been waiting for my phone to comeback, I went to the store several times to get it back but no luck. I requested to speak to a manager at wonder park store but this Guy by the name of Mbulelo pretended to be a manager and said my phone will be back in two weeks’ time but it never did, I kept on going to wonder park store to get it back but still I haven’t been assisted. I wrote a complain they said they will call me back but they never did. Telkom keep on debiting my account every month, I been reversing the debit orders as I don’t have phone. The consultants at wonder park don’t take me serious they think I am stupid.</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply13 Sept 2016, 10:55
Official

Good day

Thank you for making contact with us. Please e-mail us at *** with your ID number and affected mobile number for our team to look into this matter and advise.

Please quote your referenec in the subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,