Unhappy Client

I woke up after 3am to use my telkom night surfer. I realised that I couldn't connect and thought maybe it's because I don't have All Network Data. So I bought data. While I was on internet I thought I was using my night surfer data. I realised after an hour that I had lost 495MB. I immediately closed my PC. I don't understand cause I was on internet at the time when the night surfer was supposed to kick in.

I called Telkom and spoke to Sipho Hlatshwayo. He pointed that I was supposed to restart my device. I explained to him that I've done this before and it never happened and I never had to restart my device. And also pointed out that even when you Google how night surfer work. It only states that night surfer is from 12am to 7am. It doesn9say anything about restarting your device. I have about 4818MB Night Surfer. Now I have lost my all network data. And Telkom says ***** you there's nothing we can do. You should have restarted your device. How was I supposed to know. When it is not started in their website. Is that how I should be treated as a client.

Am not happy at all and I want Telkom to re-emburse my data. And rather deduct the data from my night surfer.