JG
Jesslyn G

1 reviews | Active since Apr 2019

02 Aug 2019, 16:01

Unhappy client

On the 5th of June 2019 I had received an sms from Telkom which is stated below:

"Dear customer, we would like to inform you that the free Wi-Fi access at Telkom Mobile hotspots will no longer be available from 1 July 2019. Thank you for using our Wi-Fi hotspots in the past. From 1 July 2019, you will receive an additional 3GB of free Telkom Data for the remainder of your contract period to compensate for any inconvenience caused. For more info please visit https://tlkm.link/WiFiDecommission. Regards Telkom Team"

When the contract was taken out we were aware of the 10gig of WIFI Hotspot data that we would receive on a monthly basis. However, since Telkom was doing away with it, I found it fair to compensate the deal with the 3gig of data for the remaining contract period as stated by the sms above.

However, my contract was not compensated so I had logged a query yesterday with ***.

I had received an sms today stating

"Dear customer, as communicated before, the free access to Telkom WIFI hotspots is no longer available. Thank you for using our Wi-Fi hotspots in the past. As a way to compensate for any inconvenience caused, you have been awarded 3GB Telkom On-net data bundle. The free day will expire in 30 days. The Telkom Team."

I would like to receive clarification on this as this is going against what they had initially promised for a compensation of 3gig for the remaining contract period.

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