Unhappy client

We have been without internet since 01/04/2019 up untill today 06/04/2019 we have phoned numerous times and complained about the problem..Its a new installation have it for 2 weeks and only worked one week.. Every time I contacted telkom I've been told another story,from system shutdowns till that they wont be supplying internet to our area anymore..Everyone with telkom line around us have fully internet and is working...They get ********..I even talked to a manager and they cant even help me..They told me a technician would come out and if theres no fault I will have to pay R350 and that technicians dont go out over weekends...Im a very unhappy client...