Unhappy Client

I moved house on 29 Feb and logged a call to have my ADSL line moved on 27 Feb. How long does it take to move a line???? Then I was told my order got stuck in the system due to loadshedding. Not even a single sms to keep me in the loop. NO, I have to call EVERY DAY to get an update and get different excuses, and then the staff want to get upset. I need to work from home but can't due to this poor service. I am NOT a happy client !!!!!!