UNHAPPY CLIENT

I'm posting on behalf of a friend Sisipho Ndukwana who does not have a phone at the moment... Her phone was booked in on the 27th Sept at Telkom Canal Walk, so on the 6th Oct she got a sms stating that her phone was allocated to a Repair Centre for repairs - *** after she paid R660 access fee and proof of payment was sent to a guy called Vincent Fisher... It has been more than a month and she still haven't got any feedback from them, everytime she has to call then and then she's told it has been escalated... she was suppose to receive a loan phone after a certain period of time which she haven't and that is also stated in her contract. Please kindly assist as it isgthe 3rd month with out her phone and she's still paying for the phone .