Unhappy client

So I used to be a telkom mobile recruiter because of its deals and service, Telling all my friends to come on board. I even ported my number from the red network which was green before. Now I am really ready to port out, if its not network issues it's the service. So I called in with a simple airtime query, that when converting airtime to data it deducted 3 time and gave me the same thing 3 times. Asked for it to be reversed as it was too much data that will expire at 12 midnight and indeed it did. Was helped by a Mishka Bunnard if I am not mistaken, eskalated the issue to her team leader who never attended to it. Called again yesterday spoke to lovely lady who tried her out most best Minenhle. She told me she has sent the mail to the same TL to call me and assist. It's day 3 today and I am still waiting. My days as telkom client are soon to be over. I cnt be in this abusive relationship anymore.