Unhappy

One star only because I have no other choice. About 2 years ago I tried to move my Fibre service to my new house. After several failed attempts it was brought ubder my attention that one of my accounts was in arrears. After questioning this I learned that a second fibre account was opened on ny name wrongfully and that this account is in arrears and there for I cant move my current fibre service. I was also told that the Telkon Employee responsible for this no longer works for Telkom. I then had no other choice but to cancel my services. Now Telkom went and sold both accounts to a debt collection company. After forwarding all the email correspondence betweeb myself and Telkon to the debt collectors Telkom rep**** that they reject my appeal against them and that I remain responsible for the outstanding amounts. Can Hello Peter help me resolve this issue please and get my name cleared as this reflects negatively on my Credit record.