Unhappy at all

Again Telkom Telkom though continues to disappoint really i love telkom so much i have a prepaid network sim and two contracts for wifi routers i got the 1st router worked well got the second one now its problems all the time one thing after another.

First I asked for my old one should to debit from a separate account i called before hand and i was assured it was done which was false. I luckily left extra money and they debited went into the store and i was told i cant separate accounts for both my debits why did the call center not explain this to me? They just said it will be done? This was a month or two ago?

Okey now my other big problem is the statement i got for my next debit i have been holding for more than an hour trying to get through.

My rourter is R200 and the other one is R450 now the statement says all be debited R1660* for what?