Unhappy/ Angry customer

<p>I am having a crisis with Telkom, . i am on contrat with Telkom and a very loyal customer of telkom with 3 Contracts. as of the Past two weeks i havent been able to use my Phone Sim, this is very frustrating regarding that i use this phone for business purposes. i went to the telkom store in Midlands Mall to do a Sim swap that i was never told it got stuck (Brenda did Sim Swap), they couldnt test it instore since it was busy when i got home its not working thats when i called the call center who told me it got stuck i have been with out a phone since. yesterday i went back and was told they couldnt cancel it all i have to do is wait for another 3 days and id have to go back to the store. I sent an Email to the Regional Manager and the store Manager but i still havent been assisted</p>