Unhappy and frustrated customer

Unhappy Telkom client About last year October 2018, I got a call from a Telkom agent suspecting ********** activity with my Telkom account. The Telkom agent phoned the person who pretend to me who wanted to upgrade my contract which already existed on a month to month for something else ( Sumsung 7+data) I think. When the agent contacted me , she was pretty much sure that she was dealing with a *********, she did a conference call with the three of us on the same line but requested me to keep quiet while she ask the person(*********) on the other side of the line questions. This person (********* knew my ID number and all my names) After that conversation I requested the agent to deactivate my data contract with immediate effect and she also advised me to end the contract which I did in November telephonically only to be told that cancellation can only be done via Telkom website, I had a problem with that method as I had no data to do the cancellation so therefore I need internet access. Beginning of December 02, I put in the cancellation application via website which according to Telkom takes 20 days to process. At the back of my mind I was expecting correspondence for the cancellation around 22 /23 of the same month stating that my contract has been finalized. Comes 15 January 2019 Telkom debited R2, 507.37 off my account and when I asked why so much money cause according to me the account should be closed, I was told it’s because of the voice call that I have been making, I never made any calls with modem or resumed using the modem (the modem was off the whole time since October) When I request that my matter be investigated with Telkom, Telkom decline my request reason being that I had the modem/ sim with me all the time and send me the same bill again the following month with additional R200.00 to the total bill. I feel that ********** are the winners in this case because a trusted company like Telkom doesn’t even listen to customers or to investigate matters thoroughly. Our details and information are sold to the highest bidder or someone within the organization dropped the ball and we the people that bring money/ business to them are left to die in debts because of *****. I’m upset and frustrated and right as I don’t have that kind of money and on top of that the Wi-fi router is still OFF and I want answers and proper investigation Unhappy client