Unhappy and Dissatisfied Customer

I’ve been experiencing persistent network issues with Telkom since August last year — it’s now almost a full year without any improvement. Despite numerous technician visits to my home, the coverage remains unreliable. Telkom frequently calls to ask if the service has improved, and my answer has consistently been the same: no change.

What’s especially disappointing is that throughout this period, I’ve continued to pay my account in full every month, yet there has been no compensation or meaningful resolution for the ongoing service failures. The lack of accountability is frustrating.

To make matters worse, I received a call yesterday from a consultant asking why I haven’t renewed my contract. I found this quite absurd — why would I consider renewing a contract when Telkom has made no effort to improve my connectivity or acknowledge the inconvenience caused?

At this point, I’m extremely dissatisfied and feel let down as a long-standing customer. I sincerely hope Telkom takes customer concerns more seriously and works towards actual solutions instead of ticking boxes.